Cigna Healthcare tops JD Power 2026 digital satisfaction for second year with AI-powered myCigna platform.

Cigna Healthcare has been ranked No. 1 for digital experience satisfaction among commercial health plan customers in the JD Power 2026 U.S. Healthcare Digital Experience Study for the second consecutive year. This recognition highlights Cigna's continued investment in its myCigna digital platform, which uses AI-powered tools to simplify health care management, including cost tracking, provider matching, and virtual care access. Nearly 80% of Cigna customers use myCigna, which offers personalized onboarding, real-time plan visibility, and bilingual support. This award underscores Cigna's commitment to making health care more transparent, coordinated, and user-friendly for its customers.