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Chime cuts 10% of workforce to focus on AI-driven growth and efficiency

Market News
31 Jul 2026
PYMNTS
View Source
Bearish
pluang ai news

Chime Financial is laying off about 150 employees, or 10% of its workforce, to pivot towards artificial intelligence (AI) and build new capabilities. CEO Chris Britt explained the need for smaller, faster teams with skills to leverage AI benefits as the company evolves. Chime has already integrated AI in customer service, with up to 70% of support interactions handled by voicebots and chatbots, improving operational efficiency and margins. This move aligns with broader tech industry trends where AI adoption is driving job cuts and operational shifts.

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