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New AI platform AIVA 3 cuts hotel front-desk calls by 75%, boosting guest service efficiency.

Others
01 Jun 2026
PRNewsWire
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Bullish
pluang ai news

BluIP launched AIVA 3, an advanced AI platform for hospitality that handles up to 85% of guest inquiries across voice, SMS, and web chat. At The Proper Hotel in Santa Monica, AIVA 3 reduced calls needing front-desk staff by over 75%, allowing staff to focus more on in-person guest service. The AI identifies callers instantly using reservation and loyalty data, enabling personalized, automated responses without menus or wait times. Hotels using AIVA 3 report lower support costs, reduced telecom expenses, and higher guest satisfaction. The platform is now available globally for hotels and resorts to improve operational efficiency and guest experience.

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