Bandwidth named Leader in IDC MarketScape for AI-driven customer engagement platforms

Bandwidth Inc. has been recognized as a Leader in the inaugural IDC MarketScape: Worldwide Communications Engagement Platforms 2026 report. This new category highlights the shift of enterprises toward AI-powered, integrated customer engagement solutions. Bandwidth's open ecosystem approach allows businesses to customize their communication stacks by integrating conversational AI, CCaaS, CRM, and UCaaS applications. This recognition underscores Bandwidth's unique position in cloud communications and its role in helping enterprises enhance customer experiences with flexibility, speed, and security.