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AudioCodes' Voca CIC earns Microsoft Teams Voice Agent certification, enhancing AI-driven customer interactions.

Market News
17 Aug 2026
PRNewsWire
View Source
Bullish
pluang ai news

AudioCodes' Voca Conversational Interaction Center (Voca CIC) has been certified under Microsoft's new Teams Voice Agent Certification Program, extending its existing Microsoft Teams Contact Center certification. This certification enables Voca CIC's AI Voice Agents to handle calls by providing information, authenticating callers, and routing calls seamlessly within Microsoft Teams, preserving caller context for smooth transitions to live agents. Delivered as a fully managed service, this solution supports enterprises in building advanced AI-powered customer experience workflows on Microsoft Teams and Azure. The certification followed rigorous third-party validation and security reviews, confirming compliance with enterprise standards. Voca CIC is available for a free 30-day trial, allowing new customers to quickly deploy conversational contact centers with AI and omnichannel features.

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