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12% of Americans now use online portals for healthcare, supplementing in-person visits, study finds.

Market News
22 Jun 2026
PRNewsWire
View Source
Neutral
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A study led by NYU Langone Health found that at least 12% of Americans communicate with healthcare providers via secure online portals and health apps, with portal messages more than doubling from 2020 to 2025. Despite this growth in digital communication, in-person doctor visits have rebounded to an average of 2-3 visits per year per patient, showing that digital tools supplement rather than replace traditional care. The study analyzed over 8 billion patient-provider interactions from more than 140 million patient records, highlighting a shift toward continuous, flexible healthcare delivery. Researchers emphasize the need for healthcare systems to adapt staffing and training to balance digital and traditional workloads, including using AI tools to support clinicians.

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