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Troubleshooting guide

Application still keep loading after updating app and OS

You’ve already updated the Pluang app to the latest version and also updated your device’s operating system, but the app still keep loading when you try to open it. This may indicate a deeper technical issue such as a corrupted installation, device-specific compatibility problems, or remaining system bugs. As a result, you’re unable to access the app even after following the standard update steps.

✅ Possible Causes:

  • Cause 1: Corrupted installation on app or OS.

  • Cause 2: Issue on compatibility system.

🛠️ Step-by-Step Solution:

  1. Step 1: Clear Pluang app cache.

  2. Step 2: If you still have problems, delete and reinstall the application

  3. Step 3: Make sure you can still access the cellphone number or email registered in the Pluang account before reinstalling, so you can still log in again.

  4. If the issue persists: Contact Pluang Care (tanya@pluang.com)