Cannot Receive OTP to deactivate their account

You're trying to deactivate your Pluang account through the app, but the OTP (verification code) never arrives. Without it, you can’t proceed with the deactivation, which can be frustrating — especially if you're in a hurry to close your account securely.

✅ Possible Causes:

• Cause 1: You’re deactivating your account via the app, but the OTP isn’t being delivered. 

• Cause 2: Your mobile number may not be receiving SMS properly. 

🛠️ Step-by-Step Solution:

1. Step 1: Make sure that you want to deactivate your account through iOS.

2. Step 2: Check if your phone number is active and able to receive SMS.

3. Step 2: If your device has dual SIM mode, make sure that the number is in the SIM1 slot.

4. Step 3: You could retry requesting the OTP.

5. If the issue persists: Contact Pluang Care (tanya@pluang.com)