Why was my Take Profit/Stop Loss Order cancelled but my assets are still in the portfolio?

Stop Loss & Take Profit in Pluang works in an OCO manner, that is, if both orders are placed simultaneously and one of them is triggered to be active, then the other order will be automatically canceled, even if the active order is not executed yet. If you place one of the Stop Loss or Take Profit and one of them is canceled, it is because your Take Profit/Stop Loss order has touched the mark price to trigger the order to be active. Unfortunately, before it was executed, the market price turned back down so that currently your assets have not been executed and are still in your portfolio.

Example scenario:

You buy crypto assets for IDR 1,000,000, then activate the OCO feature by setting:

• Take Profit (TP) at Rp1,200,000

• Stop Loss (SL) di Rp950.000

A few days later, the asset price rises to Rp1,200,000, which means your Take Profit order is active because it has reached the mark price (trigger price). However, before the Take Profit order can be fully executed, the price suddenly drops back down to below Rp1,200,000.

Since the Take Profit order has been triggered, then according to the OCO system, the Stop Loss order is automatically canceled. However, because the price fell faster than the full execution, the Take Profit order did not have time to be executed, so you still have the asset in your portfolio.