Why is my withdrawal not successful and the status is Submitted?

If after 24 hours your funds have still not arrived, we need to coordinate with the sending bank to find out the current conditions of your fund withdrawal processing.

After we get the check results from the bank side, usually the sending bank will reprocess your withdrawal to the destination bank side or return your funds to your Pluang account. You don't need to worry about the security of your funds, because Pluang guarantees that your funds are stored safely.